Subsriber Profile
Your customers at some point will want to update their profile information. This is where that is accomplished. After signing in your customer will need to click Profiles (1). Upon page refresh the Subscriber Profile (2) can be edited including Email Address and Password.
Once editing is complete click Save Changes (3).
Note access to specific subscriber dashboards is available from within the sellers dashboard in Manage Subscribers. It’s a useful feature if customers call in and want to verbally update their profile information.
Subscription Profiles
For customers that want to review/manage their subscription or update their payment information the Subscription Profile area is where that is accomplished. After signing in your customer will need to click Profiles (1) then click on Subscription Profiles (2). They can then select the subscription they would like to manage by clicking the icon (3).
Most of the subscription information is non-editable but fields that your customers will have access to include the Status (4) Shipping Information (5) and Upgrade/Downgrade Options (if applicable to the chosen subscription).
If any edits are made your customer will need to click Save Changes (6).
We also allow customers to update their payment information In the Payment Information Virtual Terminal area (7).
Note access to specific subscriber dashboards is available from within the sellers dashboard in Manage Subscribers. It’s a useful feature if customers call in and want to verbally update their profile information.
Payment Profile & Virtual Terminal
Customers can update their payment information within the Payment Information Virtual Terminal.
Updating the Payment Profile is fairly straight forward for customers, they’ll sign in to the Subscriber Dashboard and click Profiles (1). Then scroll down to Payment Information Virtual Terminal area (2). In this area you can update your billing information by clicking on Update Card Info (3). Once you have made any changes, be sure to click Process Now (4).
Note our platform is SSL Secured on our PCI Compliant Servers and we do not store credit card locally. All credit card data is securely stored with the stores chosen payment processor.