Creating a Ticket

When you need help we’re there. We’ve built our own internal ticket system, here’s how it works.

To create a support ticket sign in to your Seller Dashboard and click Help (1). In this area of the dashboard you can create a new support ticket by clicking Create New Ticket (2).

You’ll need to choose the Subject (3) and explain Support Request (4) in detail (please be as descriptive as possible). You also have the ability to add a file attachments (5) if necessary. Once you have the support ticket filled out click Create Support Ticket (6).

Managing Tickets

To manage/view support tickets sign in to the Seller Dashboard and click Help (1). You’ll see Open Tickets, All Tickets (tickets that have been closed) as well as search capabilities. To view a ticket click the eye icon (2).

When viewing a support ticket you will see details about the ticket including the date the ticket was first submitted, the status of the ticket and any notes made between SO Staff and you. Make sure if you add any notes or attachments to the support ticket you click Update Support Ticket (3).

Response times during regular business hours is 1 hour. Time vary after hours but our software is monitored 24/7/365 and we provide quick resolution at all times.